Jesse R. Miller

214.906.5872

jrmiller5610@gmail.com

www.linkedin.com/in/jessermiller

Allen, TX 75002

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Technology Executive well versed leading complex information security, data networking, telecommunications, and

data center strategic initiatives. Recently attained a MBA-Finance from a top tier University with broad industry experience in

academic, defense, telecommunications, and semiconductor industries. Possess a unique talent of relationship building to create

and lead strategic programs and initiatives by combining business acumen, consensus building, and technology expertise to solve

business problems. Experienced building customer focused, cross-functional teams, providing technical leadership, and translating

ambiguous business needs into specific and actionable deliverables.

Highlighted Experiences:

  · Strategic planning, technology planning, budgeting and operations planning, contract management, negotiations

  · Staff & leadership development, relationship management, vendor management, program management

  · Data network strategy, data network architecture, data network lifecycle upgrades, data network operations

  · Data center strategy, data center design, data center build, data center operations, data center network architecture

  · Cellular, carrier management, voice network strategy, voice network operations, cable TV, outside service plant (OSP)

  · Information Security Program establishment and daily operations, security strategy, network security architecture

  · Business impact analysis, IT business continuity, IT disaster recovery, emergency management

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Methodist University, Dallas, TX

Director of Telecommunication Services (06/02 – 03/15)

Accountable for providing data network, voice, data center, and emergency management services for a multi-campus University

environment of ~13,000 faculty, staff, and students across 145+ buildings. Services include telecommunications, campus data

network, wireless data, cellular, private radio system, mass notification, cable TV, and Internet service delivery.

  · Presided over $30+ million strategic capital investments improving campus infrastructure. Developed enterprise wide strategy,

business cases, budgets, RFQ/RFPs, vendor selection, contract management, technical oversight, and cross-functional teams.

  · Generated in excess of $325K annual operational costs savings to the department by participating in University consortium for

Internet services, restructuring PBX hardware maintenance, and competitive bidding of telecommunications services.

  · Developed strategy, architecture, design, standards, budget, and design for data network lifecycle refreshment of switches,

routers, UPS, and telecommunication closets for 120+ buildings.

  · Increased IP address management efficiency over 75% by migrating to a new IP Address Management (IPAM) architecture

incorporating DHCP/DNS appliances and updating workflow process improvements.

  · Completed 100% indoor wireless data (Wi-Fi) coverage across three campuses. Scope consists of ~2,800 access points

supporting >9,000 concurrent devices including a large public sporting venue supporting 7,000 fans.

  · Coordinated with Internet Service Provider (ISP) to establish direct peering and caching capabilities with Internet2 research

network, Netflix, Google, Apple, and Microsoft.

  · Maintained a complex VoIP and legacy voice environment consisting of unified messaging, call center, and emergency services.

  · Oversaw strategy, budget, design, and construction of a new 20,000 square foot University Data Center, new disaster recovery

data center facility, and renovation of existing data center supporting high performance computing strategic initiatives.

  · Developed strategy, budget, architecture, design, and implementation of a high speed, resilient, 10 Gigabit DWDM optical

network interconnecting the University data centers and Internet service provider supporting academic research.

  · Developed strategy, architecture, design, standards and budget for upgrading outside service plant (OSP) with installation of

single mode fiber to 60+ buildings supporting bandwidth intensive academic research applications.

  · Oversaw cable TV service delivery in a multi-building campus environment - including an upgrade to a QAM based system.

  · Oversaw strategy, budget, design, and implementation of a Distribution Antenna System (DAS) in collaboration with four

wireless carriers to improve 3G/4G (CDMA/WCDMA/LTE) cellular coverage in 10 buildings covering ~635,000 square feet.

Completed detail designs for an additional 65 buildings covering ~5,000,000 square feet.

  · Extensive collaboration with local, state, and federal agencies providing telecommunications services for University high profile

events such as the George W. Bush Library dedication and groundbreaking events, multiple presidential visits, vice president

visits, and sporting events.

2002 – 2015

Director Information Security (06/02- 06/11)

Established information security program. Defined the strategy, architecture, governance, and oversaw day-to-day operations

protecting a diverse university network and computing environment. Additional responsibilities include compliance assessments,

reviewing external vendor security standards, updating security policies, and overseeing security investigations.

  · Defined, deployed, and managed perimeter/departmental firewalls, intrusion detection/prevention systems (IDS/IPS), Network

Access Control (NAC), Virtual Private Networking (VPN), and security log management technologies.

  · Conducted PCI-DSS payment credit card compliance and network/system security assessments.

  · Establishment of Cyber Insurance coverage, annual Security Awareness program, and security policy updates.

  · Conducted business impact analysis. Established IT business continuity/disaster recovery strategies and plans.

  · Served as key member of the University Emergency Management Planning and Preparedness committee. Significant

contributions increasing the University preparedness include: construction and operation of the Emergency Operations Centers

(EOC), deployment of emergency mass notification system, and implementation of several public safety technologies supporting

the university police department.

Nortel Networks, Richardson, TX

Senior Solutions Architect, Global Professional Services (08/00 – 02/02)

Co-led business development of pre-integrated Operational Support System (OSS) application and solution packages utilizing

broadband technologies. Responsibilities included customer requirement definition, architecture and design, solution development,

sales collateral and support, vendor negotiations, and proposal development.

  · Generated $200K revenue in six months by creating ISP service selection solution for cable service providers that enabled

consumers to select preferred ISP and value add service offerings.

  · Salvaged a $1 million dollar sale by expanding functionality of the Nortel Shasta Personal Content Portal to enable RADIUS

authentication within a limited time constraint.

Senior Manager, ASP OSS Architect (11/99 – 07/00)

Recruited to a new, cross functional group responsible for establishing a managed service offering, leading-edge solution showcase

and technical support organization supporting Application Service Provider (ASP) Internet Data Center (IDC) initiative within 9-month

time constraint.

  · Participated in business development activities creating an ASP managed service offering.

  · Defined Operational Support System components and security architecture.

  · Created leading-edge showcase Internet Data Center (IDC) where customers can perform trials, evaluations, and customized

solution integration.

  · Assisted establishing Technical support organization located in London, Hong Kong, and Dallas.

Manager, IT Network Management Process and Solutions (01/97 – 10/99)

Accountable for delivering network management and technical support tools in order to ensure optimum performance of Nortel

Networks’ global unified data, voice, and video network spanning more than 100 countries.

  · Created a multi-year business plan and articulated status updates to executives. Built a diverse, global technical team of 20

members for implementation of strategic proactive management and technical support programs.

  · Improved overall senior management satisfaction in excess of 30% in first 12 months. Reduced remote field staff growth 20% by

increasing the technical support center efficiency and responsibilities. Achieved operational costs reduction by more than

$200K annually by implementing commercially available tools and platforms. Received 1999 IS President’s award for innovation

in network management.

1997 – 2002

Texas Instruments, Dallas, TX

1984 – 1996

Member of Group Technical Staff (03/92 – 12/96)

Provided strategic, architectural, and project leadership skills for implementing enterprise network, system, and application

management tools for Texas Instruments LAN/WAN infrastructure spanning 15 countries.

  · Supervised software development team creating a distributed enterprise service level monitoring and reporting system utilizing

object oriented design and development methodologies. Managed all aspects of the system design and development process,

including requirements analysis, software design, testing, installation, and operational management.

Telecommunications Project Engineer (09/88 – 03/92)

Delivered system engineering and project lead responsibilities for voice and data communications projects. Performed system

design, project planning and management, vendor selection, financial analysis, interfacing with user community, RFP development

and evaluation, and capital presentations.

Computer Systems Engineer (06/84 – 09/88)

Provided computer and network system consultant duties on various mainframe, minicomputer, and LAN environments.

Responsibilities include LAN management, hardware/software troubleshooting, interfacing with engineering user community, and

managing computer resources.

Education

  · MS in Data Center System Engineering, Southern Methodist University, Lyle School of Engineering, Dallas, Texas

  · MBA in Finance, Southern Methodist University, Cox School of Business, Dallas, Texas

  · MS in Telecommunications Management, Southern Methodist University, Lyle School of Engineering, Dallas, Texas

  · BS in Computer Science, University of Wisconsin-La Crosse, La Crosse, Wisconsin

Professional Memberships

  · Technical Advisory Group Chairman, Lonestar Educational Research Network (LEARN)

  · Member, Lonestar Educational Research Network (LEARN)

  · Member, Association for College and University Technology Advancement (ACUTA)

(Dec 2015)

(2011)

(2013 – 2015)

(2003 – 2015)

(2002 – 2015)

Addendum

Southern Methodist University

Information Security Program

I was tasked to establish an Information Security Program supporting Southern Methodist University computing environment. It

consisted of seven academic schools, administration, and athletics. Computing environments at universities tend to be

heterogeneous and open by nature in order to provide an atmosphere encouraging the free exchange of ideas and a commitment to

academic freedom. General teaching and education, faculty research, student residences, and community enrichment needs all have

different perspectives of how security fits into their domain. In addition, with many levels of autonomy within the academic schools

and departments, universities act within scope of a set of defined strategic goals.

Keys to my success building an information security program within this type of environment consisted of establishing strategic

working relationships with key administration and academic entities, increasing security awareness to the campus community, and

embedding security technologies and processes into network, systems, and application initiatives. As a result, I was able to

accomplish the following during my nine years as the head of the Information Security Program.

Leadership

  · Increased dedicated security operations team from one to three persons.

  · Provided coaching and career development of security team members attaining the following certifications:

o Certified Information Systems Security Professional (CISSP).

o SANS Global Information Assurance Certification (GIAC) certifications.

o Digital evidence acquisition specialist.

o Seized evidence recovery specialist.

o Certified Ethical Hacker (CEH).

  · Encouraged staff participation in local Information Security associations and organizations such as FBI North Texas Infragard,

USSS Electronic Crimes Task Force.

  · Established strategic relationships with Legal Counsel, Emergency Management, Risk Management, Internal Audit, Human

Resources, and SMU Police departments in order to respond to critical, sensitive security incidents.

  · Established annual and long-range security and compliance goals.

  · Increased security awareness by creating an annual awareness campaign with newsletters, informal training, and calendars.

  · Established Cyber risk protection insurance coverage. The application included an information security maturity and best

practices evaluation against ISO 17799 benchmarks.

  · Established forensic investigation, digital evidence acquisition, and root cause analysis procedures.

Governance

  · Created security incident response handling, protection of personal information, password management policy and procedures.

  · Established security architecture review process for newly purchased software applications.

  · Partnered with legal counsel and Controllers office reviewing IT software applications and services contracts for possible

security oriented risks.

Compliance/Assessment

  · Selected external partner via competitive bid process to conduct first-ever information security posture assessment of campus

networking, system, and web application environment. Scope of the assessments consisted of vulnerability scanning, web

application vulnerability scanning, network access control assessment, password complexity analysis, network architecture

assessment, war dialing, and manual configuration review of Microsoft Active Directory, Microsoft Exchange, routers and

firewalls. Assessment identified > 1,700 individual remediation items and identified opportunities to compartmentalize the

network into security zones.

  · Established Payment Credit Card (PCI-DSS) processing compliance program.

  · Supplied information supporting Federal Educational Rights and Privacy Act (FERPA), Health Insurance Portability and

Accountability Act (HIPPA), and Gramm-Leach-Bliley Act (GBLA) compliance assessments.

  · Counseled with legal counsel to determine if the University is subject to comply with the Communications Assistance for Law

Enforcement Act (CALEA) mandated System Security and Integrity (SSI) and monitoring reports.

Technology

  · Created a “defense in depth” and DMZ network architecture incorporating multiple layers of security protection.

  · Oversaw strategy, vendor selection, and deployment of the following technologies:

o Perimeter and departmental firewalls.

o Intrusion detection/prevention systems (IDS/IPS).

o Network access control (NAC) to support University students bringing their own devices (BYOD).

o Virtual private networking (VPN) technologies enabling remote, secure access to critical applications.

o Security Event and Information Management (SEIM) technology supporting security event log collection, consolidation,

and analysis.

o 802.1x encryption in Wi-Fi environment.

  · Incorporated encryption on all University-owned laptops.

  · Integrated Network access control (NAC), Virtual private networking (VPN), and 802.1x user authentication via LDAP protocol to

Microsoft Active Directory for centralized user authentication control.

Business Continuity Planning

  · Key member of the University Emergency Management Planning organization incorporating business continuity planning

processes and technologies into its emergency preparedness framework.

  · Selected external partner via competitive bid process conducting a business impact analysis (BIA) of IT applications. Scope of the

analysis included assessing business impact value per application, infrastructure readiness, and application recovery strategies.

  · Established Memorandum of Understanding (MOU) with a peer university 250 miles away for an alternate site recovery of web

based emergency communications.

  · Developed IT business continuity plans.